Delete your account and data

1. How to ask for deletion

• Easiest: contact your masjid office and ask them to close your app account and delete your personal data. They can do it straight away.
• Or contact Ente Mahal directly by email or WhatsApp (details below). Please include: your full name, the phone number you use to sign in to the app, and your masjid’s name and masjid code (shown in the app under Profile; your masjid office can also tell you).
• Tell us whether you want only the app account closed, or your personal data deleted as well, and whether the request is for you alone or for your whole household.

To protect you, we confirm the request with you (by a call or message to the registered phone number) and inform your masjid before deleting anything.

2. What is deleted

• Your app login: phone sign-in, password and active sessions.
• Your profile details: phone number, email, address, date of birth and other contact details.
• Family details you or the masjid recorded for you, when the request covers the household.
• Your blood-donor listing and blood group.
• Your comments and likes on the community feed, your poll participation linked to your name, and photos you attached to tickets or issue reports.
• Certificate requests that have not been issued.

3. What is kept, and why

• Financial records — receipts, payments, donations, dues history and the accounting journal — must be kept by the masjid for accounting, audit and legal reasons (Indian tax and accounting rules, typically up to 8 years). Where possible these are anonymised: your name and contact details are removed or replaced, and only the amount, date and receipt number remain.
• Certificates already issued (for example nikah or membership certificates) may be kept by the masjid as an official register.
• Audit logs of staff actions are kept for security and accountability; they record that an action happened, not your full profile.
• Madrasa records of a child may be kept by the masjid as an academic register, unless the parent or guardian asks for them to be deleted and the masjid is not required to keep them.

4. Delete some of your data without closing your account

You can remove individual pieces of your data and keep using the app.

• In the app, yourself: delete your own comments on the community feed, remove your likes and ticket votes, and delete blood-donation entries you added (Profile → Blood donors).
• My Money: delete single transactions, or everything at once (My Money → Settings → “Delete all My Money data”). This data is only on your phone.
• Anything else — for example your blood-donor listing, your email or address, a photo you attached to a ticket, or a family member’s details — ask your masjid office, or contact us (details below) with your name, phone number and masjid code and say exactly what to remove. We act within 30 days.

5. How long it takes

• We act on a confirmed request within 30 days, usually much sooner.
• Deleted data is removed from our live systems at that point. It disappears from our rolling weekly backups within about two months, as older backups are overwritten. Backups are not used for anything except disaster recovery during that time.